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Your Privacy Matters to Us

Privacy Policy

At MedKey Medical and Skin Cancer Clinic, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data in accordance with Australian privacy laws. By using our services, you consent to the practices described in this policy.

1. Personal Information We Collect

We collect personal information from you when you engage with our services or interact with our website. This may include:

  • Name, email address, phone number

  • Medical information necessary for healthcare services

  • IP address and browsing activity (collected through analytics tools)

  • Information collected through marketing activities such as email sign-ups and advertising campaigns

2. How We Collect Your Information

We collect personal information in several ways, including:

  • Directly from you when you fill out forms or contact us

  • Automatically through cookies and other tracking technologies

  • Via analytics tools like Wix Analytics, Google Analytics, Google Tag Manager, and Google Search Console

  • Through advanced reCAPTCHA to protect against spam

  • Through marketing platforms such as Google Ads and email marketing campaigns

3. How We Use Your Information

Your personal information is used to:

  • Provide healthcare services and manage your medical records

  • Communicate with you about appointments and services

  • Analyse website traffic and improve the user experience

  • Secure the website from spam and fraud

  • Conduct online marketing activities such as Google Ads, email marketing, and possibly other advertising platforms

  • Personalise marketing communications based on your interests and interactions with our website

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Third-party service providers, including Google Analytics, Google Ads, Wix Analytics, and email marketing platforms, for the purposes of website analytics and marketing.

  • Regulatory authorities as required by law.

5. Data Security

We use secure methods to protect your data, including encryption and secure servers. However, while we strive to protect your information, no system is completely secure.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and for tracking purposes related to our marketing campaigns. This includes:

  • Tracking website traffic via Google Analytics, Wix Analytics, and Google Tag Manager

  • Targeting ads through Google Ads and remarketing services

  • Collecting information through cookies for personalised marketing campaigns

You can manage or disable cookies via your browser settings.

7. Marketing and Communications

We may use your email address or other contact details to send you marketing communications, such as information about services, promotions, or healthcare tips. If you subscribe to our mailing list, you can opt out at any time by clicking the unsubscribe link in the emails.

Additionally, you may see targeted ads for our clinic across Google and other platforms based on your website activity.

8. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal data

  • Opt out of receiving marketing communications

To exercise your rights, please contact us using the details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

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